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Xerox: Products & Services

Xerox is a company that sells office equipment, supplies & accessories, and support & drivers. They offer color printers, all-in-one printers, monochrome printers, color laser printers, monochrome laser printers, solid ink color printers, and more. They also offer printer ink and other printer supplies and accessories. The website also offer promotions, programs and support.

Xerox: Company Background

Xerox was founded in 1906 in Rochester, NY and was first named The Haloid Photographic Company. In 1958 they changed their name to Haloid Xerox. In 1961 the company changed its name to Xerox Corporation. Their current headquarters is located in Norwalk, CT. They offer customer service through email and telephone. Customer service representatives are available Monday through Friday from 5am to 5pm PT.

Xerox: Customer Feedback & Reviews

There are mixed customer reviews for Xerox. Some customers are unhappy with the quality, and the pricing. One customer said, "I purchased this printer in January 2008 to replace a 9 year old HP color laser jet 4500. I liked the idea of not having large ink cartridges to store. The ink is easy to replace but is expensive and doesn't give the yield I think it should. The finished print is hard to write on - waxy finish.".

Other customers are happy with the quality of the product. One customer said, "Overall this is a great all in one that by using the solid ink sticks is somewhat environmentally friendly. Fax even worked with VOIP.".

Xerox: Business Credibility & Trustworthiness

Xerox (aka Xerox Corporation) has been a Better Business Bureau accredited company since March 12, 2008. On the BBB rating scale of A+ to F, the BBB has given Xerox (aka Xerox Corporation) a rating of A+. They have had 31 complaints in the past 3 years and 13 complaints in the past 12 months. All of the complaints are closed. Most of the complaints are regarding problems with the products or services.

Xerox: Website Popularity & Google Ranking

Alexa traffic ranker shows Xerox ranks 10,586 globally and 6,600 in the United States. They have a reputation of 11,491 sites linking in. The average visitor views about 4 unique pages of the site per day. The most frequent users of this site are males who browse this site from work.

Google PageRank gives Xerox a rating of 7 out of a possible 10 points.

Xerox: Social Media Presence

Xerox has a Facebook page with 19,311 likes. They use this page to communicate with their customers and showcase their merchandise. They have a Twitter with 14,927 followers. They update this page frequently. They also have a Linkedin and a Google+ page. They have a YouTube with 2,131 subscribers. Lastly, they offer a blog with articles showcasing their products.

Xerox: Website Security & Safety

Xerox collects and uses personal information for business purposes. They will not share or sell personal information to third party companies, except for companies they are affiliated with. Please see the privacy policy for more information.

Xerox states, "Only authorized Xerox personnel, and those of our subsidiaries, affiliates, agents, and partners are allowed to handle information submitted to Xerox online.".

Google Safe Browser does not currently list this site as suspicious. They are not hosted by any malicious software at this time, and they currently have no known viruses associated with this site.

Xerox: Pricing & Packages

Xerox has average pricing. When comparing Xerox to other companies that sell the same kinds of merchandise, I found that some companies were more expensive than Xerox, some companies were less expensive than Xerox, and some other companies were priced about the same as Xerox for the same kinds of products.

Xerox: Shipping Rates & Policies

Xerox offers the following shipping methods:

  • Standard Ground Shipping - takes about 3-7 business days for delivery
  • Second Day Air
  • Overnight Shipping

All shipping costs are dependant upon items purchased, shipping address and shipping method chosen. Shipping costs will be calculated at the time of check out.

Please note: Xerox does not ship outside the United States, nor do they ship to PO Boxes.

Xerox: Payment Methods Accepted

Xerox accepts payments via credit card (Visa, MasterCard, American Express and Discover). They do not accept prepaid credit cards at this time. They do not accept any other payment methods at this time.

The following websites offer coupon codes for Xerox:

Xerox: Returns, Refunds & Exchange Policy

Xerox will accept returns for up to 30 days of the purchase date. There may be a 15% restocking fee on all returns. All returns must have an RMA (Return Authorization Number) that the customer can get from customer service. Products must be shipped within 5 days of receiving the RMA number. Products must be unused, in original packaging, any media, documentation, and all other items that were included in the original shipment, and the return package must be insured. Return shipping costs are the responsibility of the customer.

Xerox: Product images & screenshots
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